Majorel came into being in January 2019 when Bertelsmann and Saham joined hands to create a leading customer experience organisation. Majorel brings together Arvato CRM Solutions, Phone Group, ECCO Outsourcing and Pioneers Outsourcing. We all share the same values and we capitalise on our joint expertise, experience, and resources to give our clients the most efficient, effective and enjoyable CX experience.
Our vision is to be our clients’ trusted long-term partner for customer engagement in a constantly changing world. Creativity, Excellence and Respect drive everything we do. This ensures success for our partners and allows us to thrive as one team.
We serve customers across the world through our 66,800+ people based in 31 countries across 5 continents with 60 languages. We support your customers at any time, through every device and in the manner they expect of their brands. We speak their language wherever they are and whatever their culture.
We started in Tallinn in 2006 as Arvato. Today we offer our services to well-known companies in fashion, mobility, services and tourism industries in 6+ different languages. Success results from every single one of us giving our best. But it is our joint effort that will let us reach our ambitious goals. We create amazing customer experiences that people value and we are proud of. By combining talent, data and technology we deliver real impact for our partners. We are driven to go further.